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Lydiah wanjiku

Email : wanjikulydiah24@gmail.com

Contact No. : 971556263985

DOB : 1995-10-20

Al nahda,Kenya

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Lydiah wanjiku

Sector
Retail Sales
Gender
Female
Date of Birth
20-10-1995
Visa Type
Freelance Visa
Visa Expiry Date
15-02-2023
Academic Level
High school
Sponsor Visa Expiry Date
03-01-2023
Experience
Languages
English
Skills
Good Communication ,Customer service,,Problem Solving
Work Experience
Apparel Group (CHARMING CHARLIE), Dubai, UAE Total Duration: 4 years (2015 – 2019) Duration: 2 Years Position: Sales Representative Job Responsibilities ? Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members. ? Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. ? Sells products by establishing contact and developing relationships with prospects; recommending solutions. ? Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Apparel Group (BEVERLY HILLS POLO CLUB-FASHION), Dubai, UAE Duration: 1 Year Position: Senior sale Associate Job Responsibilities ? Present, promote and sell products/services using solid arguments to existing and prospective customers ? Perform cost-benefit and needs analysis of existing/potential customers to meet their needs ? Establish, develop and maintain positive business and customer relationships ? Reach out to customer leads through cold calling ? Expedite the resolution of customer problems and complaints to maximize satisfaction ? Achieve agreed upon sales targets and outcomes within schedule ? Coordinate sales effort with team members and other departments ? Analyze the territory/market’s potential, track sales and status reports Apparel Group (NAUTICA )Dubai, UAE Duration: 1 year Position: Senior SaleAssociate Duties and Responsibilities ? Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members. ? Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. ? Sells products by establishing contact and developing relationships with prospects; recommending solutions. ? Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. SAFARICOM CALL CENTER (AUG 2012 – JUNE 2015) Position: Call Center Representative Responsibilities:- ? Manage large amounts of inbound and outbound calls in a timely manner ? Follow communication “scripts” when handling different topics ? Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives ? Seize opportunities to up sell products when they arise ? Build sustainable relationships and engage customers by taking the extra mile ? Keep records of all conversations in our call center database in a comprehensible way
Description
Ensure high levels of customer satisfaction through excellent sales service Maintain outstanding store condition and visual merchandising standards Maintain a fully stocked store Ascertain customers’ needs and wants Recommend and display items that ma

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